Having active localization services on your smartphone is essential in order to see and receive the survey requests near you.
To activate them on iOS: go to Settings and select “Privacy”, you will then find the “Localization” button. Make sure that this is active. At the end select Insoore from the list of applications and configure access to “Whilst using the app”.
To activate them on Android: Settings → “Other” → Localization services → Activate your location.